Brazil’s New Customer-Service Decree Establishes Clearer Compliance Requirements

Brazil published Decree No. 13,135 on 9 October 2026, with the rules discussed by the Ministry of Justice during October. The decree sets requirements for customer-service channels, including human assistance between 8 a.m. and 8 p.m. every day, telephone waiting-time limits and accessible cancellation options; it also permits automated and AI-supported service while preserving access to human assistance. No specific compliance-technology contract value was announced. Legal teams, digital platforms and regulated businesses can explore compliance monitoring, audit trails and regulatory-reporting workflows. HPC can support secure data processing and reporting infrastructure; contact HPC for a quotation based on your compliance requirements.